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Problem analysis is the step after flowcharting your process. It's used to find areas of unwanted variation in your process that could lead to bad outcomes.
Watch the short video below to review the Problem Analysis step.
Additional Videos on this Topic from the IHI Open School
Additional Videos on this Topic from the IHI Open School
Cause and Effect Diagrams
Cause and Effect Diagrams
IHI Open School Video
Divergent and Convergent Thinking I
Divergent and Convergent Thinking I
IHI Open School Video
Divergent and Convergent Thinking II
Divergent and Convergent Thinking II
IHI Open School Video
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